Privacy Policy
Last updated: January 09, 2025
Lua Nova Creative Studio (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services or visiting our website, you agree to the terms of this policy.
Information We Collect
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Personal details, such as your name, email address, phone number, and billing information.
Information submitted through contact forms or other interactions.
Usage data, such as IP address, browser type, and website interactions (via cookies).
Legal Basis for Processing Personal Data
We process your personal data based on the following legal bases:
Consent: When you provide explicit permission for us to process your data for specific purposes.
Contractual Necessity: To fulfill a contract with you, such as providing services or responding to inquiries.
Legitimate Interests: To improve our website, services, and customer experience, provided these interests do not override your fundamental rights.
Usage Data
Usage data is collected automatically when using the service. This data may include:
Your device’s Internet Protocol address (e.g., IP address).
Browser type, version, and website interactions (e.g., pages visited and time spent).
Mobile-specific information, such as device type, unique IDs, and operating system details.
How We Use Your Information
We use your information to:
Provide and manage our services.
Communicate with you about your project.
Process payments and issue invoices.
Improve our website and user experience.
Sharing Your Information
We do not sell your information to third parties. However, we may share it with trusted partners, such as:
Payment Processors: PayPal for secure payment processing.
Analytics Providers: Google Analytics to monitor and improve our website's performance.
For details on how these partners handle your data, please review their privacy policies.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
Billing and transaction data are retained for tax and audit purposes.
Usage data may be retained for a shorter period to improve website performance.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Online: Sensitive information is encrypted during transmission using Secure Socket Layer (SSL) technology.
Offline: Only authorized personnel have access to your information, stored securely on our systems.
Links to Other Sites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before sharing any personal information.
Cookies and Tracking
We use cookies to enhance your experience on our website.
Cookies: Small data files stored on your device to personalize content and improve functionality. You can disable cookies in your browser settings, but some website features may not work correctly.
Third-Party Tracking Tools:
We use Google Analytics for demographic and interest reporting to analyze website usage.
You can opt out of Google Analytics by visiting the Google Ads Settings page or using the Google Analytics Opt-out Browser Add-on.
Cross-Border Data Transfers
If you access our services from outside the United States, please note that your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your data during such transfers.
Your Rights
You have the right to:
Access and review the personal data we hold about you.
Request corrections or updates to your data.
Request the deletion of your data, subject to legal obligations.
Opt out of marketing communications at any time by contacting us.
Dispute Resolution
If you have concerns about this Privacy Policy or our data practices, please contact us. We will work with you to resolve any issues in a timely manner.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Lua Nova Creative Studio
